Shipping & Delivery Policy

 

Shipping & Delivery Policy

fective Date: 29-April-2025

Thank you for shopping at Lush Motives. We are dedicated to delivering your orders quickly, securely, and reliably. This Shipping & Delivery Policy outlines our delivery process, coverage areas, estimated timelines, and important information to ensure a smooth and transparent shopping experience.

 Shipping Coverage

We currently deliver across the Kingdom of Saudi Arabia (KSA) and select international destinations through trusted courier partners.

 Delivery Timeframes

Standard Delivery – KSA

  • Estimated Time: 3 to 7 business days

  • Shipping Charges: Automatically calculated at checkout based on your order weight and location

International Delivery

  • Estimated Time: 7 to 14 business days

  • Shipping Charges: Vary depending on the destination country

🗓 Note: Business days exclude weekends and official public holidays.

Order Processing Time

  • Orders are processed within 24–48 hours after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp. This allows you to track your package in real-time through the courier's tracking system.

 Potential Delivery Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to:

  • Weather disruptions

  • Customs clearance (for international orders)

  • High-traffic periods (e.g. Eid, Ramadan, or major sales)

  • Incomplete or incorrect shipping information

We will keep you updated in the event of any delays and appreciate your understanding.

  Undelivered & Returned Packages

If your order is returned to us due to:

  • Incorrect address

  • Customer unavailability

  • Failure to respond to courier attempts

We will reach out to arrange redelivery. Please note that additional shipping charges may apply in such cases.

 Need Help?

If you have any questions about your order, shipping status, or delivery options, please contact our customer support:

Email: lushmotivesmart@gmail.com
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Gulf Standard Time)